Returns & refunds

Changing your mind

For orders placed online, you can cancel without giving a reason. Tell us within 14 days of receiving your order, then return the goods within the following 14 days.

Please return products complete and, where possible, in their original packaging. You may inspect an item as you would in a shop, but we may reduce the refund if it has been used or handled beyond what is needed to inspect it.

Return postage

You are responsible for return postage when you change your mind. Contact us before sending anything back and we will provide the return instructions. We recommend using a tracked service and keeping proof of postage.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, not as described or is not what you ordered, contact us with your order number and, where helpful, a photograph. We will arrange the appropriate refund, replacement or repair and cover reasonable return costs where required. This policy does not affect your statutory rights.

Refunds

Approved refunds are made to the original payment method. For a change-of-mind return, we will issue the refund within 14 days of receiving the goods back. Banks and payment providers may take additional time to show the refund in your account.

Cancelling before dispatch

Email us as soon as possible. If the order has not been dispatched, we will cancel it and refund the payment. If it has already left us, follow the change-of-mind process above.